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Privacy Statement of KAI EUROPE GmbH:

Welcome to our website – we appreciate your interest in our company!

We are taking the protection of your personal data very seriously. Your data is processed in accordance with the applicable legal provisions on data privacy, especially in accordance with the EU General Data Protection Regulation (GDPR). This privacy statement is meant to inform you about how KAI EUROPE GmbH is processing your personal data and about the rights you are entitled to.

Personal data, in this regard, is any information which allow for the identification of a natural person. This does especially, but not exclusively, mean names, birthdates, addresses, telephone numbers, e-mail addresses, but also your IP-address. Anonymous data is present if no link to the user can be established.

Controller and Data Protection Officer

Kottendorfer Straße 5, 42697 Solingen

Contact Information
+49 (0)212 232 38-0,

Contact Details of the Data Protection Officer

Your Rights as a Data Subject

Your rights as a data subject are stipulated in Art. 15 - 22 GDPR and include the right to information, deletion, correction, data portability, restriction of data processing, objection to data processing, and the right not to be subject to fully automated decision-making (such decision-making is not executed by us - all decisions are ultimately made by humans)

To assert these rights, please contact: The same applies if you have questions about data processing in our company or would like to revoke your consent. You also have a right to lodge a complaint with a data protection supervisory authority at your place of residence, our statutory seat or the place of the alleged violation.

Right to Contradict against a Data Processing

Please note the following regarding the right to object:

If we process your personal data for direct marketing purposes, you are entitled to object to this data processing at any time without having to name any reasons. This also applies to profiling insofar as it is related to direct advertising.

If you object to processing for direct marketing purposes, we will no longer process your personal data for these purposes. The objection is free of charge and can be made in any form, preferably to:

If we process your data to protect legitimate interests, you may object to this processing at any time for reasons that arise from your particular situation; this also applies to profiling based on these provisions.

We will then no longer process your personal data unless we can demonstrate compelling legitimate grounds for processing that outweigh your interests, rights and freedoms, or the processing serves to assert, exercise or defend legal claims.

Purposes and Legal Bases of Data Processing

The legal bases for data processing result in particular from Art. 6 GDPR. We process your data to initiate business, to fulfill contractual and legal obligations, to carry out the contractual relationship, to offer products and services and to strengthen customer relationships, which may also include analyzes for marketing purposes and direct advertising. In addition, we may process your data if you consent to this. Before you grant your consent, we will inform you about the purpose of the data processing and your right of withdrawal.

If the consent also relates to the processing of special categories of personal data, we will expressly point this out to you in the respective situation. Processing of special categories of personal data pursuant to Art. 9 GDPR is only executed if this is required by legal regulations and there is no reason to assume that your legitimate interest in the exclusion of the processing prevails.

Transfer of Personal Data to Third Parties

We will only transfer your data to third parties within the framework of the statutory provisions or with the appropriate consent. Otherwise, it will not be transferred to third parties unless we are obliged to do so by mandatory legal provisions (Transfer to external bodies such as supervisory authorities or law enforcement authorities).

Data Recipients / Categories of Data Recipients

Within our company, we ensure that only those persons receive your data who objectively require it to execute their contractual and legal obligations.

Insofar as service providers support our specialist departments in fulfilling their tasks, the required data protection contacts have been entered into.

Transfer of Data to Third Countries / Intent to transfer Data to Third Countries

Data will only be transferred to third countries (outside the European Union or the European Economic Area) if this is required for the execution of the contractual relationship, is required by law or if you have given us your consent, Art. 6 I 1 a GDPR.

If you grant your consent (see cookies), we may transfer your personal data to service providers or group companies outside the European Economic Area: USA.

Compliance with the level of data protection is guaranteed as best as possible by: EU standard contractual clauses and additional suitable guarantees that we have received from our US processors. We would like to point out that, despite these measures, there is no equivalent level of data protection in the USA and, in particular, access to data processed there or by US companies or their foreign companies worldwide may be able to be viewed by US authorities or must be disclosed to them. As a non-US citizen, you may also not be able to act or not take effective action against this. We have minimized this risk as far as possible by using suitable data protection instruments (EU standard contracts), but cannot rule it out entirely, so that your consent to the use of services that we implement via US providers also entails this risk.

Data Retention

We store your data as long as it is required for the respective processing purpose. Please note that numerous retention periods require that data (must) continue to be stored. This applies in particular to retention obligations under commercial or tax law (e.g. commercial code, tax code, etc.). If there are no further storage obligations, the data will be routinely deleted after the purpose has been achieved.

In addition, we may retain information where you have given us your permission or where there is a legal dispute and we use evidence within the statutory statute of limitations, which can be up to thirty years; the regular limitation period is three years.

Secure Transfer of Data

In order to protect the data stored as best as possible against accidental or intentional manipulation, loss, destruction or access by unauthorized persons, we use appropriate technical and organizational security measures. The security levels are constantly checked in cooperation with security experts and adapted to new security standards.

The exchange of data from and to our website is always encrypted. We offer HTTPS as the transmission protocol for our website, in each case using the current encryption protocols. We also offer our users the opportunity to use alternative communication channels (e.g. by surface mail).

Obligation to provide Data

Various personal data is required for the initiation, implementation and termination of the contractual relationship and the fulfillment of the associated contractual and legal obligations. The same applies to the use of our website and the various functions it offers. Please note that it is not possible to process your request or to carry out the underlying obligation without providing this data or if this data is only partially provided.

In certain cases, data must also be collected or made available due to other legal provisions.

Categories, Sources and Provenience of Data

The respective context determines which data we process: This depends on whether you place an order online, for example, or enter an inquiry in our contact form, whether you send us an application or submit a complaint.

Please note that we may also provide information for special processing situations separately as suitable.

When you visit our website, we can process the following data:

When you visit our website, the browser used on your device automatically sends information to our website server. This information is temporarily stored in a so-called log file. The following information is recorded without your intervention and stored until it is automatically deleted:

• Web browser and operating system used
• The IP address assigned by your internet service provider
• Files requested, amount of data transferred, downloads/file export
• Information about the websites that you call up from us, including the date and time

The legal basis for this processing is our legitimate interest in technically secure and flawless operation of the site, Art. 6 I 1 f GDPR.

Regarding your registration in our dealer portal, we may process the following data:

• Last name, first name
• Address
• Telephone number
• E-mail address
• Company and function, as well as any other data that you provide us with in connection with your registration.

Cookies (Art. 6 I 1 f GDPR / Art. 6 I 1 a GDPR with consent)

If you grant your consent, cookies may be used on our website in addition to the technologies mentioned at the beginning for secure and technically flawless operation of the website, in particular for analysis purposes. Cookies are small text files that are stored on your computer and saved by your browser (locally on your hard drive).

Most of the cookies we use are so-called “session cookies”. These are automatically deleted after your visit. Permanent cookies are automatically deleted from your computer when their period of validity (usually six months) has expired or you delete them yourself before the period of validity expires.

Most web browsers automatically accept cookies. However, you can usually change your browser settings if you prefer not to send the information. You can then still use the offers on our website without restrictions.

Please note: If you deactivate the setting of cookies, not all functions of our website may be fully usable.

Tools and Plugins:

Analysis Tools

The tracking measures listed below are executed on the basis of your consent, Art. 6 I 1a GDPR, if not another legal basis is expressly mentioned. With the tracking measures used, we want to ensure a needs-based design and the continuous optimization of our website. On the other hand, we use the tracking measures to statistically record the use of our website and to evaluate it for the purpose of optimizing our offer for you.

WP File Download

WP File Download ( is a WordPress extension that, among other things, also collects statistics about which file was downloaded and can also assign it to users. This processing is executed on the basis of the contractual conditions between us and you as a specialist dealer in relation to the download of advertising material, which you have agreed to by entering into a specialist dealer contract with us, Art. 6 I 1 b GDPR. In this respect, we are pursuing the purpose of checking whether the content currently provided for use under the contract is actually being used. In this way, we ensure that all of our specialist dealers have an up-to-date and uniform appearance anytime. The statistics are kept for 1 year and then deleted. Cookies (30 days) are created, but they are only used to store UX (user interface) settings and improve the usability of the extension.

Advertising purposes for existing customers (Article 6 I 1 f GDPR)

KAI EUROPE GmbH is interested in nurturing our customer relationship and in sending you information and offers about our products/services. We therefore process your data in order to send you corresponding information and offers at random intervals by e-mail or by surface mail.

If you do not agree with this approach, you can object to the use of your personal data for direct marketing purposes at any time; this also applies to profiling insofar as it is related to direct advertising. If you object, we will no longer process your data for this purpose.

The objection can be made free of charge and informally without giving reasons and should be sent to +49 (0)212 232 38-0, by email to or by surface mail to KAI EUROPE GmbH, Kottendorfer Straße 5, 42697 Solingen.

External Links

Our website also contains - clearly identifiable - links to websites of other companies. If there are links to websites of other providers, we have no influence on their content. Therefore, no guarantee or liability can be accepted for this content. The respective provider or operator of the website is responsible for the content of these websites.

The linked pages were checked for possible and apparent violations of law at the time of linking. Illegal content was not identified at the time of linking. However, a permanent control of the content of the linked pages is not reasonable without concrete evidence of an infringement. Upon notification of rights violations, such links will be removed promptly.

Information on Data Protection on social Media/social Networks

If we operate company accounts on social media in order to communicate with customers, prospects and users registered there and to be able to inform them there about our offers, we provide data protection information through

Further Information

Your trust is important to us! Therefore, KAI EUROPE GmbH is ready to answer your questions regarding the processing of your personal data any time. If you have any questions that the data protection declaration could not answer, or if you would like more detailed information on certain aspects, please feel free to contact us at any time.